NEATLY LLC
Privacy Policy
Last Updated: May 2026
At Neatly LLC (“Neatly,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information collected through Bookneatly.com, our booking platform, and our cleaning services.
Information we collect
When you visit our website, request a quote, schedule services, contact our team, or use our platform, we may collect information such as your name, phone number, email address, service address, booking details, payment-related information, and communication history.
Cookies & website activity
We may also automatically collect limited technical information, including device information, browser type, website activity, IP address, cookies, and analytics data to improve website functionality and customer experience.
How we use information
We use the information we collect to provide services, schedule appointments, process payments, communicate regarding bookings, improve our website and operations, personalize customer experiences, prevent fraud, and comply with legal obligations.
Payments
Payment information may be securely processed through third-party providers and booking platforms, and Neatly does not store full credit card details on its servers.
Who we share information with
We do not sell personal information. Information may be shared only with trusted service providers, payment processors, scheduling platforms, cleaning professionals performing services, technology providers supporting our operations, or when required by law.
How we protect information
We take reasonable administrative, technical, and physical safeguards to protect customer information from unauthorized access, loss, misuse, or disclosure. While we work to protect your information, no online transmission or storage method can be guaranteed to be completely secure.
How long we keep information
We retain personal information only for as long as reasonably necessary to provide services, maintain records, comply with legal requirements, resolve disputes, and operate our business effectively.
Policy updates
By using our website and services, you consent to the collection and use of information as described in this Privacy Policy. We may update this policy periodically, and updates become effective when posted on this page.
Contact us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Neatly LLC
hello@bookneatly.com
571-561-8111
BookNeatly.com